After experiencing the annoying keyboard problem on my Xperia X1 for months, I decided to bring the phone back to Sony Ericsson Service Centre at Wisma Atria last week. They confirmed that it was a hardware problem, and they have replaced the keyboard with a new one. I have just collected the phone yesterday, and I am now very happy that I can type normally again on the phone, with ease.
I didn’t have to pay anything for this, since the phone is still under warranty. They even lent me another phone for me to use while my phone is on service, despite it being a very low-end phone which I didn’t use at all, eventually. The only downside is that the phone is being reset to its factory settings, and all my data and applications are gone. The service centre officer has already informed me about this when I send the phone for servicing, so I have prepared to backup all the data and applications on my Outlook and the micro SD card.
My only concern is that it seems that it is really, indeed, a hardware problem, most probably due to wear and tear. Until when before the same problem will start to happen again on this new keyboard? And how if by that time, the warranty is already expired?